Quality, as well as the complete customer’s
satisfaction, is one of the main concerns of Costa & Irmãos, since this is
the only way to become competitive.
With the implementation of the Quality Management System, Costa & Irmãos defined as the Quality Policy: CUSTOMERS’ SATISFACTION.
This way, Costa & Irmãos is committed to providing its customers with confidence, based on technical capacity and organization, capable of providing a product and service in a consistent and systematic manner. At the same time, it meets the customers’ requirements and satisfies the needs and expectations of the customers.
Taking into account the requirements of the markets it supplies, Costa & Irmãos offers its customers good quality products obtained from Portuguese Pine Gem. In order to achieve the Quality Policy assumed by the company, it fosters within its Organization the establishment of partnerships with Customers and Suppliers.
Costa & Irmãos is aware of the fact that its employees are fundamental to the success of the company. Therefore, it promotes its Appreciation, encourages its Participation in the analysis of problems and implementation of corrective actions aimed at improving the Quality in the Organization.